Hazelbranch

One of my main bug bears is poor customer service. It is absolutely vital to customer service right, particularly handling customer complaints. If you don’t handle complaints well then not only are you likely to lose the customer who is dissatisfied, but they are more likely to tell others about bad service than they are [...]

I am looking to buy a house at the moment and it strikes me that despite the recession supposedly focusing everyone on best practice, the art of customer service seems to still be missing from a lot of organisations. The housing market in the South East is going through a bit of a bubble at [...]